Language, Literacy, & Numeracy (LLN) Policy
Introduction:
This policy outlines FirstAidPro’s commitment to supporting learners with diverse language, literacy, numeracy, and digital literacy (LLND) needs, in alignment with the Standards for Registered Training Organisations (RTOs) 2025 and broader legislative responsibilities. Our aim is to provide fair, inclusive, and equitable access to training and assessment for all learners—regardless of their LLND skill levels—while ensuring the quality and integrity of the qualifications delivered.
This policy supports our obligations under the:
- Standards for RTOs 2025 (including Outcome Standard 2.3 – Learner Support and Access)
- Disability Discrimination Act 1992 (Cth)
- Anti-Discrimination Act 1991 (QLD)
- Education Act 2013
- Other applicable equity, access, and ethical conduct frameworks
Overview:
FirstAidPro recognises that proficiency in LLND skills is essential for learners to engage effectively with training content, complete assessment tasks, and perform in the workplace. Digital literacy—such as navigating learning management systems, using communication tools, and handling online resources—is increasingly critical in the modern learning environment.
To support learner success:
- All learners complete an LLND assessment at enrolment, aligned to the AQF level of their course.
- This assessment may be supplemented by:
- Verbal interviews
- Pre-training reviews
- Competency conversations or practical demonstrations
Information gathered enables trainers and assessors to adapt delivery and assessment methods, provide appropriate support or referrals, and where necessary, guide learners toward alternative pathways.
Principles:
FirstAidPro commits to the following principles to uphold inclusive and accessible training:
- Fair and Transparent Assessment: LLND assessments are used to support, not exclude, learners. All assessments are conducted confidentially and respectfully.
- Informed Participation: Learners are made aware of LLND expectations for their course and the nature of support available.
- Inclusive Practice: Learners will not be discriminated against due to LLND skill levels. Reasonable adjustments are applied where permitted.
- Staff Capability: Trainers and assessors are trained to recognise LLND needs and implement appropriate strategies to support learners.
- Ongoing Support: Learners with identified LLND needs are provided with ongoing, tailored assistance, which may include:
- Simplified or alternative learning resources
- One-on-one coaching or mentoring
- Access to digital tools and training
- Referrals to internal or external support services
